From the warm spring in the southern region to the early blooming in northern Xinjiang, spanning 31 provinces and 106 cities, Liugong Excavator's 2025 "One Step Fast, Wholeheartedly Guarding" service journey lasted for several months and recently came to a successful conclusion. The activity has visited 129 new and old customers, conducted in-depth inspections of 253 equipment, and tailored start-up guarantee plans for customers nationwide, fulfilling the commitment of "customer first" through actions.
The inspection team delved into core operational scenarios such as mines, tunnels, and construction sites, communicated closely with customers and operators, listened to feedback on equipment usage, service optimization suggestions, and accessory requirements, and collected over 80 opinions in total
In the equipment health inspection, the Liugong technical team not only solved more than 120 potential faults on site, but also acted as the equipment manager to teach customers maintenance skills and emergency response plans.
In the future, LiuGong will take technological innovation as the engine, customer demand as the guide to continuously optimize the service system, and provide customers with higher quality, efficient, and thoughtful full scenario solutions. At the same time, we will also focus on creating customer value, and help customers achieve cost reduction and efficiency improvement in the engineering field through intelligent and digital service upgrades, and achieve long-term win-win development.